IMPORTANT INFORMATION

Double-click on topic for more detailed information

Alcohol
Bottled Water & Soft Drinks
Cabin Discounts
Cancellation
Documents
Dress Code
Emergency Phone Info
Flights
Ground Transportation
Luggage Delivery Service
Parking
Payment Due Date
Referrals
Smoking
Travel Insurance
Wait Lists
What Is Included In The Cost Of The Cruise

ALCOHOL

Will I be able to bring wine & champagne on board?

Each guest is permitted one (750ml) bottle of wine or champagne for consumption in their cabin. If the bottle is brought to a restaurant or public area; it will be subject to a $18 corkage fee. Each additional bottle of wine & champagne will incur a $18 corkage fee. Wine & Champagne must be carried on and cannot be packed in your luggage. Boxed wine is not permitted.

Will I be able to bring beer & hard liquor on board?

NO. BRINGING BEER & LIQUOR ON BOARD IS PROHIBITED.

BOTTLED WATER & SOFT DRINKS

Will I be able to bring bottled water & soft drinks on board?

Guests are permitted unlimited bottled water and soft drinks, but here's the catch - they must be carried on and cannot be packed in your luggage.

CABIN DISCOUNTS

Are there any discounts available?

Yes, there are several available for Double Occupancy cabins.

Pay in full by May 1st to receive a $100 per person discount*.

Sorry suites, this is for standard cabins only (categories VA through N).

* applies to Lead & Second passengers only. Max $200 discount per cabin.

Pay in full by August 1st to receive a $50 per person discount*.

Again, this is for standard cabins only (categories VA through N).

* applies to Lead & Second passengers only. Max $100 discount per cabin.

Single Discount

If you are a single traveler and pay in full at the time of booking, you are eligible for a $400 discount.
You must call 1-800-Delbert to have the discount applied before paying.

CANCELLATION

If I have to cancel after May 1st, how much money do I get back?

Cancellation requests must be submitted by email to cruisecontrol@delbert.com.

Cancellation fees will be charged in accordance of the SBC 23 Booking Terms. (see below)

Any refundable funds will be applied to the credit card originally used. If this card is no longer valid, a Sandy Beaches Cruise check will be mailed. We will process refunds immediately but it should be noted that credit card refunds typically take 3-5 days to be processed by your bank. 10 days is not unheard of.

No funds will be 'rolled over' or held for future cruises.

A confirmation will be emailed to you. This will assist with your Travel Insurance claim.

May 2 until 100 days from date of sailing: Refundable less $200 per person cancellation fee.

(May 2 - September 28)

99-76 days from date of sailing: Refundable less $500 per person cancellation fee.

(Sptember 29 - October 22)

75-46 days from date of sailing: 50% refundable less $500 per person cancellation fee.

(October 23 - November 21)

45 -0 days from date of sailing: No refund.

(November 22 - January69)

DOCUMENTS

Do I need a Passport?

Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of travel. Having a passport will enable you to fly from the US to a foreign port in the event you miss your scheduled embarkation; or to fly back to the US if you need to disembark the ship mid-cruise due to an emergency. For further information please visit the Holland America website.

What do I need to know about Customs?

Each US resident is allowed a duty free exemption of USD $800 worth of merchandise. An additional $1000 worth of articles may be brought in and taxed at a reduced flat duty rate. After an absence of 7 days or more, Canadian citizens may bring back to Canada up to CA $750 of duty free merchandise which may include a maximum of 40 oz of liquor or wine; or 200 cigarettes. Guests who are neither US or Canadian citizens should check with the customs agent in their country.

US citizens are allowed to take out or bring into the US $10,000.

When will I receive my Boarding Documents?

On December 1st you will receive an email with your Booking Number. With this, you will be able to log into the Holland America website to check in for the cruise and print your boarding documents. You will also be able to book Shore Excursions and explore Spa Services. 

 

DRESS CODE

Is there a dress code?

CASUAL is the word for this cruise. You can dress up as much as you want to, or not. Holland America Line has requested that men not wear sleeveless shirts or bathing suits in the Dining Room. Women are just asked to refrain from swim suits in the dining room.

EMERGENCY PHONE INFO

How can the ship be contacted from shore in case of an emergency?

Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. A credit card is required for all inbound phone calls to a ship. The rate is $US16.00 per minute and billing begins at the time specified. Please have the ship's name, your party's name and stateroom number before you call.


Instructions:

· Dial 1-800-993-5483 (US). From outside the U.S. access 1-321-837-6106.

· Listen to the announcement.

· Listen to the menu and select the number that corresponds to the ship you are calling.

· If you receive a busy signal or message, please hang up quickly and try your call again.

FLIGHTS

If I am flying to Tampa the DAY OF DEPARTURE (January 6th), what time should I land?

If you are arriving at the Tampa airport (TPL) on Friday January 6th, your flight should land no later than 2:00pm. This gives you time to claim your luggage and take a taxi to the cruise terminal (Port Tampa Bay Cruise Terminal)

If I am flying out of Tampa the day DAY WE RETURN FROM OUR CRUISE (January 13th), at what time should I book my flight?

If you are flying home on Friday, January 13th, we suggest you book your flight NO EARLIER than noon. This is because there is always a chance that we might be delayed. We are at the mercy of Customs, Immigration and weathee.

GROUND TRANSPORTATION

I am flying into Tampa and staying at one of the SBC hotels. How do I get to my hotel?

The Doubletree Westshore and Marriott Westshore have FREE SHUTTLES from the Tampa airport (TPA). Check with your hotel for detailed information.

I am flying into Tampa the day of the cruise. How do I get to the ship?

The Tampa airport (TPA) is 10 miles from the cruise terminal (Port of Tampa), so you should get a taxi at the airport. Estimated fare from TPA to the cruise terminal is $25 + tip.

If you wish to use Holland America transfers between the Tampa Airport and the Oosterdam, the number to call is 866-929-2332 and talk to Key Accounts. Because this is a Holland America charter, the regular number for reservations will not be able to help.

I am staying at one of the SBC hotels. How do I get to the ship?

You have a couple of options.

Because of the College Football Championship events in Tampa, we need to plan our bus transportation a little further in advance than previously stated.
If you are staying at one of the SBC 23 host hotels... the Doubletree - Westshore or Marriott - Westshore...
and wish to take the shuttle bus to the pier on Friday morning, I need an email with the following information by December 24th.
* Hotel name
* Names of passengers
Please send to CruiseControl@Delbert.com
The fare is $15 and will be paid to the driver in CASH. (ie.. NO credit cards or jewelry)
You should be ready to board by 11am in the lobby of your hotel.

You can take a taxi from either hotel. The hotels are 6 miles from the cruise terminal (Port of Tampa) so the fare should be $15-20 + tip.

After the cruise, how do I get to the Tampa Airport?

You have a couple of options.

Taxis are lined up at the pier and no advance planning is required. Estimated fare from the cruise terminal (Port of Tampa)
to the Tampa airport (TPA) is $25 + tip.

Holland America will have airport shuttles available that you can purchase onboard.

LUGGAGE DELIVERY SERVICE

Will I be able to purchase luggage delivery service?

At this time Luggage DIrect does not operate in Tampa.

PARKING

Where can I park if I drive to the ship?

There is parking at the pier in a secure parking garage for $15/ day. For more information click HERE.

There is parking at several parking lots just outside the Port of Tampa that offer shuttle service to the pier. Prices range from $4-9/ day.

There is no charge to park at the Doubletree Hotel if you are staying there before the cruise. Keep in mind that you will need to arrange
your transportation to the pier and back to the hotel afterwards as transfers ares not included in the hotel rate.

PAYMENT DUE DATE

When in my final payment due?

Your final payment is due November 1st, unless you are taking advantage of an early payment discount.

REFERRALS

Do I get a bonus for getting a new SBC cruiser to sign up?

Guests receive $50 per person of onboard credit for new cabin referrals. The following restrictions apply.

1. The referrer must be booked in a full-priced cabin.

2. Referrals apply to separate full-priced cabins only and cannot be applied to individual guests within a cabin.

3. All guests in the referred cabin must be new to Sandy Beaches Cruises. If a referred cabin adds a former SBC passenger
    at a later date, then the referred cabin will not be eligible for the bonus.

4.Referral credit applies to the first two passengers only. Maximum credit per referred cabin is $100.

5.Referral credit is not retroactive and applies to SBC 23 only.

6.Referred cabin guests must note the referrer's name in their original reservation. Referrals are not retroactive.

SMOKING

Can I smoke on board?

Smoking is no longer allowed in ANY interior area of HAL ships.

    This includes all cabins and the Casino, where smoking was previously allowed.

Smoking is ONLY permitted outdoors at the Lido Bar (Deck 9 aft, Starboard)
    and on Starboard side verandahs.

    Smoking is no longer allowed on the outdoor Deck 3 Promenade, where it was previously allowed.

SBC asks all guests who wish to smoke on their verandah to choose a cabin or suite on the Starboard side of the ship (Odd Numbered cabins) so the verandahs on the Port side can be completely smoke free.  If you wish to smoke on your verandah, or have guests that will want to smoke on your verandah, please check your cabin or suite reservation to be sure it is an odd numbered cabin.

TRAVEL INSURANCE

Where Can I Purchase Travel Insurance

We cannot stress the importance of travel insurance. Sometimes life throws you a curve when you least expect it, and you have to be prepared. One of the things that you don't think about until it happens to you is coverage for Emergency Evacuation. If you get hurt and have to get home for treatment, it is crazy expensive if you don't have insurance. Please get a quote and review the coverage before you decide to purchase it or not.

WAIT LIST

Can I get on a waiting list for a sold-out category?

yes, if you are currently booked on SBC 23, you can be waitlisted for any sold out category by emailing cruisecontrol@delbert.com

WHAT IS INCLUDED IN THE COST OF THE CRUISE

What does the price of my Sandy Beaches Cruise include?

* 7 Day cruise from Tampa, FL (Port Tampa Bay) to Falmouth, Jamiaca and Georgetown, Grand Cayman and back to Tampa

* All concerts and songwriter sessions

* All meals at the Main Dining Room, the Lido Buffet, plus outdoor grills, and 24 hour room service

* Non-carbonated beverages (coffee, tea, juices)

* Use of ships pool areas

* Use of the Oosterdam’s health & fitness center

* Club HAL for children

* Port Taxes and ticketing charges

What is not included in the price of my Sandy Beaches Cruise?

* Gratuities (for cabins, $12.50 per person, per day… for suites, $13.50 per person, per day), charged to your onboard account

* Casino charges

* Spa treatments

* Alcoholic beverages

* Soft drinks & bottled water

* Cover charges for the Pinnacle Grill ($35) and Canaletto Grill ($15)

* Explorations Café (coffee bar)

* Meals, events or tours in any port

* SBC pre-party; pre cruise hotels, or post cruise hotels

* Airfare

* Ground transportation

* Travel insurance

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